A complaint is a gift : using customer feedback as a strategic tool
(Book)
Author
Contributors
Published
San Francisco : Berrett-Koehler Publishers, [1996].
Format
Book
ISBN
1881052818 (alk. paper)
Physical Desc
x, 222 pages : illustrations ; 23 cm
Status
Morris County Library - Adult Nonfiction
658.812 BAR
1 available
658.812 BAR
1 available
Description
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More Details
Published
San Francisco : Berrett-Koehler Publishers, [1996].
Language
English
ISBN
1881052818 (alk. paper)
Notes
Bibliography
Includes bibliographical references (pages 199-210) and index.
Also in this Series
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Copies
| Location | Call Number | Status |
|---|---|---|
| Morris County Library - Adult Nonfiction | 658.812 BAR | Available |
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Citations
APA Citation, 7th Edition (style guide)
Barlow, J., & Møller, C. (1996). A complaint is a gift: using customer feedback as a strategic tool . Berrett-Koehler Publishers.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Barlow, Janelle, 1943- and Claus Møller. 1996. A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool. Berrett-Koehler Publishers.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Barlow, Janelle, 1943- and Claus Møller. A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool Berrett-Koehler Publishers, 1996.
MLA Citation, 9th Edition (style guide)Barlow, Janelle, and Claus Møller. A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool Berrett-Koehler Publishers, 1996.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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