Catalog Search Results
Author
Pub. Date
[2023]
Language
English
Description
"A guide to handling difficult conversations calmly and gracefully. The author shows readers how to defuse verbal attacks, maintain one's composure in stressful situations, and deal with difficult people without becoming one"--
Want to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don't? Talking on Eggshells shows you how. This inspiring book shares everyday character-building...
Author
Series
Language
English
Description
When Ralph and his pesky cousins accidentally make a mess at the Mountain View Inn, Ralph decides that he'd better take his motorcycle and leave. He persuade his young pal Ryan to take him to school, where Ralph is an instant hit with Ryan's classmates. But Ralph doesn't like being told what to do. Worse than that, his precious motorcycle gets broken.
Author
Pub. Date
2021.
Language
English
Formats
Description
"Who hasn't had to deal with a jerk at work? Whether it's a toxic team member who loves nothing better than to suck the life and excitement out of her colleagues or a bad boss who causes his employees to constantly dream of telling him to "Take this job and shove it!" or the difficult co-worker who isn't happy unless the office is filled with mayhem and drama, we've all had to deal with people on the job we would rather not. Based on proven approaches...
Author
Pub. Date
[2010]
Edition
First edition.
Language
English
Description
"A thought-provoking and practical book that will allow readers to break free of predictable ways of acting and speaking, take control of how they are treated at work, and ensure that difficult, repetitive, and avoidable situations never occur again"--
Author
Language
English
Formats
Description
Difficult people are the worst part of a manager's job. Willett teaches you a straight forward process that gently, yet effectively, improves behaviors by revealing a core truth: most people actually want to contribute results, not cause headaches. What sets great managers apart is how they turn their problem players into productive team players.
Author
Pub. Date
[2021]
Language
English
Formats
Description
"In the tradition of bestselling explainers like The Tipping Point, the first popular book based on cutting edge science that breaks down the idea of extreme conflict, the kind that paralyzes people and places, and then shows how to escape it"--
Author
Pub. Date
[2022]
Edition
First edition.
Language
English
Description
"Unresolved conflict wastes time, inhibits productivity, hampers team performance, and negatively affects business outcomes. As a result, many leaders either mismanage conflict or avoid it altogether, putting their entire organization at risk. The only way for leaders to productively manage conflict is to expand their capacity for it. Conflict capacity is about recognizing one's own mental and emotional limits, expanding a tolerance for discomfort,...
Author
Pub. Date
[2021]
Edition
First U.S. edition.
Language
English
Description
"Drawing on advice from the world's leading experts on conflict and communication--from hostage negotiators to marriage therapists to peace activists to rhetoricians--journalist Ian Leslie describes how to turn arguments and conflict into productive disagreements and restore civility to professional, public, and private discourse"--
Interlibrary Loan
Didn't find what you need? Items not owned by Main Library Alliance members might be available in other libraries across New Jersey. You can search JerseyCat and place a request for the item to be sent to your library.
If your library doesn't permit JerseyCat requests or the item can't be found, you can also contact your library for assistance.Didn't find it?
Can't find what you are looking for? Try our Materials Request Service. Submit Request